Shipping policy

Shipping & Delivery Policy

Shipping Methods & Costs

  • We use trusted courier and shipping partners for our deliveries.

  • Shipping charges may vary depending on the delivery location, product weight, and shipping method.

In-Stock Products

  • Products available in stock are normally delivered within 7–15 working days after the order has been confirmed and processed.

  • Delivery timelines are estimates and may vary depending on courier, customs, holidays, and other circumstances beyond our control.

Pre-Booking Products

  • Some products are specifically marked as Pre-Booking on the product page. These products are arranged/imported specifically for the customer and generally require approximately 3–5 weeks for the import and fulfilment process.

  • If a product marked as Pre-Booking is available in stock at the time of processing, we may be able to fulfil it within the normal 7–15 working day delivery timeline.

Product Availability & Order Processing

While we make every effort to keep product availability and delivery information up to date, stock availability can change at any time. In some cases, a product that appears available when an order is placed may no longer be available for immediate dispatch when the order is processed.

  • If an ordered product is unavailable for immediate fulfilment, the order may need to be processed as a Pre-Booking in order to arrange/import the product.

  • The Pre-Booking process may sometimes begin as part of our normal order processing before the availability status is confirmed or communicated separately to the customer.

  • If your order needs to be fulfilled through Pre-Booking, the applicable estimated timeline will be approximately 3–5 weeks for the import and fulfilment process.

  • If you do not wish to proceed with the Pre-Booking timeline, you may contact us to request order cancellation and a refund, subject to the status of the order and applicable processing conditions.

  • Where available, customers may also request to exchange the unavailable product for another product of their choice.

Delivery Delays

  • All delivery timelines provided by Clutch Culture are estimated timelines and are not guaranteed delivery dates.

  • Delays may occur due to stock availability, import procedures, customs clearance, courier delays, holidays, supplier/factory processing, or other unforeseen circumstances.

  • For Pre-Booking orders, the estimated 3–5 week timeline begins from the point at which the product is arranged for import and may vary depending on the supplier, shipping, customs, and other import-related processes.

Tracking

  • Tracking information will be shared via email or WhatsApp once the order has been shipped.

  • For Pre-Booking orders, tracking will be provided once the product has completed the import process and has been dispatched for final delivery.

Important Note

By placing an order, customers acknowledge that product availability may change during order processing and that certain orders may require Pre-Booking if immediate stock is unavailable. The applicable delivery timeline will depend on the product's actual availability and fulfilment status at the time the order is processed.